|BACK TO TRAINING PROGRAMS Auto dealers in California today are not only faced with a mind-boggling array of rules and regulations, but with an abundance of attorneys who specialize in consumer law.
court decisions have indicated that employers must take all reasonable
steps to assure compliance with federal and state laws and regulations.
Compliance training is the most
practical way to avoid or limit damages if non-compliance should occur
despite preventative efforts.
- Dealerships have paid billions of dollars to plaintiffs and attorneys to
defend and settle regulatory actions and lawsuits. It's
conceivable that without proper training it's a matter of "WHEN" rather
than "IF" your dealership will face such a claim.
This is the most comprehensive, affordable online compliance training program available. Now
you can protect your dealership by giving your staff the tools they
need to do their job correctly and legally at an incredibly low price.
different topics are covered, including F&I, advertising and
This dynamic training program covers the
laws and regulations that your staff needs to know about in order
to operate a profitable, compliant sales department in California today.
Insure consistent processes so that deals run smoother, contracts in
transit are reduced and customers are happier. The lessons include F&I
compliance, advertising rules and violations, warranties, Car Buyer Bill
of Rights and much more. This course is highly recommended for everyone
involved in the vehicle sales process - GMs, GSMs, F&I directors & managers, sales
managers, sales consultants, internet
department, marketing staff, and office personnel - anyone who
interacts with consumers, deals with advertising, or processes deals.
of noncompliance often begin when a misinformed sales representative
buyer something that the dealership can't deliver.
TOPICS COVERED INCLUDE:
|unfair & deceptive practices||payment packing||new or used?|
|vehicle history disclosure||certified vehicles||hidden finance charges|
|car buyers bill of rights||pre-contract disclosures||credit score disclosure|
|fees||credit applications||suspicious activity reports|
|credit reports||adverse action notices||vehicle purchase proposals|
|single document rule||deferred down payments||negative equity|
|retail installment contracts||vehicle lease agreements||contract rescissions|
|re-written contracts||contract disclosures||foreign language translations|
|contract cancellation option||co-signer notice||credit card surcharges|
|privacy notices||information safeguards||OFAC screening|
|cash reporting||credit records retention||verifying customer identity|
|advertising violations||availability of vehicles||bait & swith advertising|
|guaranteed financing||vehicle history advertising||down payment advertising|
|duty to sell at advertised price||withdrawal of ads||posting of ads|
|former price comparisons||free goods and services||guaranteed trade-in allowances|
|advertised vehicle pictures||invoice or cost advertising||oral statements as advertising|
|rebates and cash back||addendums||underselling claims|
|price guarantees||price advertising||used car buyers guide|
|warranties||smog certification||FTC used car rule|
|do not call rules||posted signs and notices||dealer plates|
|front license plate brackets||the 7,500 mile rule||selling to minors|
|offsite sales||consignment sales|
entertaining and informative on-line program was developed for dealerships
of all sizes by attorneys and automotive professionals with real-life
dealership experience. The interactive training content supplies
information that is easy to understand and apply. Lesson features include
actual court case histories from today's headlines as well as engaging videos.
are able to effectively and easily manage all training - making program
implementation easy. No more waiting for next year's training session -
new-hires can be trained immediately.
- Topics are
divided into short, easy-to-follow segments to insure complete
comprehension and quick learning. Employees gain the knowledge they
need in a short period of time.
content covers the federal and state laws and regulations that affect your
dealership, including California's Car Buyer's Bill of Rights.
flexibility to fit your employees' individual schedule and pace, and
actively engages trainees in the learning process. The self-paced
delivery system and bookmark feature allows learners to easily
return to their place in the lesson.
- Ensures that ALL
employees are trained and in compliance. Get new-hires up to speed
quickly. Your staff can learn at their own pace - and administrators
can monitor their progress every step of the way.
actual dealership cases from California and around the country that
provide examples of real situations and help your staff understand the
importance of maintaining a legally compliant organization.
- Engaging and
challenging quiz questions require learners to test their knowledge of legal
compliance in real-life. Employers can be certain that their staff
members understand the material and prove that the training was completed.
This can go a long way towards developing a culture of compliance,
showing good faith to regulators and courts, and helping to avoid
- After completing
the training course and passing the tests, employees will download and
sign a Dealership Compliance Policy/Code of Ethics which may constitute
the dealership's own compliance policy and make the employee personally
accountable for his or her actions.