Is Your Dealership Exposed? Does Your Staff Really Know What It Takes To Protect The Company Against Legal Troubles?

How certain are you that your staff...

• Always fully disclose all necessary information to customers?
• Always execute all paperwork completely and fully?
  
• Never create or participate in a hostile work environment?
• Always sell vehicles at the advertised price whether the customer knows of the ad price or not?
  
• Never over-allow or raise the selling price to cover negative equity on trade-ins?
• Never add sub-prime acquisition fees to the selling price of a vehicle?
• Always provide a copy of the written privacy policy to sales customers?
• Always check OFAC's SDN list before conducting business with all customers?
• Always provide adverse action letters to customers when needed?
• Always report cash transactions over $10,000
• Always send timely Rescission Notices when necessary?
• Never backdate re-written contracts?
• Always charge the correct fees?
• Always properly disclose deferred downpayments?
• Always properly disclose prior vehicle history?
• Always comply with foreign language translation requirements when necessary?
• Never run credit checks without proper authorization?

More importantly, are you certain that these activities NEVER occur at your dealership?

• Harassment
• Discrimination
• Payment packing
• Falsifying credit applications
• Forgery
• False or misleading advertising
• Power booking
• Straw purchases
• Deceptive business practices

Does your dealership...

• Have a written Compliance Code of Ethics?
• Have a written Anti-Harassment Policy?
• Provide regular harassment prevention training to employees?
• Have written Information Safeguards Program?
• Have a written Identity Theft Protection Program?
• Have a Social Media Policy?
• Post both sides of the Buyer's Guide on all used vehicles, including demos and unwinds?
• Provide customers with proper contact information on the Buyer's Guide?
• Have an internal Do-Not-Call list and a written Do-Not-Call policy?
• Have a form 8300 cash reporting policy?
• Rely on third party vendors to determine whether advertising violates the law?
• Send unsolicited e-mails, faxes or text messages without permission or without instructions on how to unsubscribe?