A
Courtroom is Not the Place to Learn About Legal Compliance... Now You
Can Train & Certify Your Entire Staff For A Fraction of The Cost
Of Traditional Programs It's
absolutely essential to keep a dealership's staff well-informed about
all of
the laws and regulations governing the auto industry. Ongoing training
is necessary to help maintain compliance with stringent federal and
state legal
requirements. New laws are enacted continually that affect the way a
dealership
must run its business. Not only are dealerships required to abide by
these
regulations, but they must keep their personnel well-informed on their
legal
responsibilities. As an example, rulings by the U.S. Supreme Court
indicate
that if an employer exercises reasonable care in order to prevent
workplace
harassment and discrimination, it may be able to avoid liability for
unlawful
harassment claims.
A
Well-Trained Staff Is Not Only Your Best Line of Defense Against
Lawsuits and Regulatory Actions, but Allows You To Increase Customer
Satisfaction & Protect Your Bottom Line Through Consistent
Processes. Ensure That Deals Run Smoother, Contracts In Transit Are
Reduced and Customers Are Happier.
Many dealership legal issues result from employees making poor decisions because
they do not understand the laws. One of the best ways to protect your dealership is to
implement and document a comprehensive training program for all managers and employees.
Courts
have upheld that "just having a policy and posters does not excuse a
company from initial and follow up training of their employees".
Training
needs to be more than a one-time event due to staff turnover, new laws and
constantly changing F&I products. Just
having a manager take “the new guy”
under his wing to “show him the ropes” or requiring that the the
new-hire read lengthy, boring training manuals simply doesn’t cut it in
today’s
fast-paced and litigious world. Let's face it - this type of training kills productivity. How many hours do you or your personnel spend training new
employees? Don't you think your is time better spent elsewhere? There must be a more efficient way!
Training
seminars are probably not the answer either. They tend to be difficult for both personnel and management. On-site or off-site seminars are generally very expensive, inconvenient and can't provide both complete penetration and
repetition. Often, when the program is over and the slides
are put away, the audience goes home with their notes and a few
memories, but very little retention. Additionally, seminars often cannot offer full protection from
legal liability - that is, the ability to provide proof that training
was completed, and accurate data on how well the material was understood. In order to adequately protect themselves, dealers must be able to document not only completed
employee training but also successful testing. Convenience - Cost Effectiveness - Accountability
The
solution is simple - we offer a cost-effective, turn-key training solution. Our
courses are web-based, meaning their on-line features are available 24-hours a
day, 7-days a week on any computer. On-line training allows access to a
course whenever it is convenient for a student. This flexibility allows staff
to complete training any time or anywhere they desire and repeat or redo
sections that they do not understand or would like to check up on. It also
allows new hires to catch up on old training without the need to take everyone
through it again. Most importantly, the training can be tracked
by management to insure accountability.
Now you can train your entire staff,
including new-Hires,
for one incredibly low price.
No Activation Fees or Monthly Fees.
Interactive online training is the best way to gain knowledge, stay current and train new employees. It
accomodates different learning styles, promotes knowledge through a
variety of activities, and delivers standardized, consistent
instruction. Save time and money - our e-learning courses are extremely
cost efficient. There are no set-up costs and no monthly fees. Plus, you eliminate the expense and inconvenience of having
the instructor and students in the same place. According to Training Magazine,
corporations save between 50–70% when replacing instructor-led training with
electronic content delivery. Opting for e-training also means that courses can
be pared into shorter sessions and spread out over several days or weeks so that
the business would not lose an employee for entire days at a time. Train your entire staff for one low price - Harassment
claims and compliance issues occur at every employee level, not just
supervisory. Yet, many times it is only the managers who get trained.
Hostile work environment claims are often between co-workers and
legal claims may be made against salespeople. Training employees
at all levels helps create a strong culture of compliance and
ethics. On-demand
availability enables
students to complete training conveniently at off-hours or from home if necessary. Convenient for employees
to access any time, any place. All courses are available 24 hours a day 7 days a week, not only when an instructor is available to give a course. Increased retention
- E-learning averages an increase of 50 to 60
percent over traditional classroom methods. Employees must
correctly answer test questions before completing the courses. On-line Training is the
best way to refresh knowledge, stay current, and train new employees.
Self-pacing can accomodate slow or quick learners, reduces stress, and increases satisfaction. Employees can learn at the
rate they prefer. Allows flexible time, place, and privacy for
training while giving employees more control over their learning process;
they can better understand the material, leading to a 60% faster learning
curve, compared to instructor-led training. The bookmark feature allows learners to easily return to their place in the lesson. Our courses are authored by attorneys and auto industry veterans
who have real life experience in dealership operations. These programs keep
learners engaged with interesting, compelling content that educates and
is entertaining. Learning is reinforced with case histories and scenarios that provide
examples of real-life situations to help employees understand how and why the
information is important to your organization. A "Help Desk" feature allows employees to e-mail questions to an instructor and receive a response within 48 hours.
Administrators will be able to effectively (and painlessly) manage
all training - making program implementation easy and ensuring success. Our Learning Management System tracks the progress an individual has made in a course, and their scores on any exams. This ensures that every employee
reaches a level of mastery. Staff members cannot complete the training until they've understood the material completely and passed a test . In addition, the system will automatically e-mail training reminders to staff members at pre-determined intervals. Proof of completion and
certification, essential elements of training initiatives, are automated and permanently stored in the Learning Management System. Administrators have access to multiple training reports. After completing the training course and passing the tests, employees will download and sign a Dealership Compliance Policy/Code of Ethics
which may constitute your dealership's own compliance policy and make
the employee personally accountable for his or her actions.
Availability of these records adds significant credibility to the
dealership's assertion of reasonable care as an affirmative defense. - AND OF COURSE, OUR COMPLIANCE HOTLINE IS ALWAYS AVAILABLE!
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